Shipping policy
At NexoeJewel, we are committed to delivering your favorite jewellery pieces safely, quickly, and efficiently. This Shipping Policy outlines all important details regarding order processing, shipping timelines, delivery methods, charges, and other related information. By placing an order on nexoejewel.com, you agree to the terms mentioned below.
1. Order Processing Time
All orders placed on our website are processed within 1–3 business days (excluding Sundays and public holidays). Once your order is confirmed:
- You will receive an order confirmation email.
- Our team begins preparing your jewellery items for dispatch.
- Each product is carefully inspected and securely packed to ensure safe delivery.
Please note that during peak seasons, sales, or festive periods, processing times may extend slightly due to high order volumes.
2. Shipping Time & Delivery Duration
We strive to deliver your orders as quickly as possible across India.
Estimated Delivery Time:
- Metro Cities: 3–5 business days
- Tier 2 & Tier 3 Cities: 5–7 business days
- Remote Areas: 6–10 business days
Delivery timelines may vary based on your location, courier availability, and unforeseen circumstances like weather conditions or logistical delays.
3. Shipping Charges
We offer transparent and affordable shipping rates:
- Free Shipping: Available on selected offers or minimum order value (if applicable).
- Standard Shipping Charges: Calculated at checkout based on your delivery location.
Any applicable shipping charges will be clearly displayed before you complete your purchase.
4. Order Tracking
Once your order is shipped, you will receive:
- A Shipping Confirmation Email
- A Tracking Number
- A link to track your shipment in real-time
You can easily monitor your order status and expected delivery date using the tracking link provided.
5. Delivery Partners
We work with reliable and trusted courier partners to ensure safe and timely delivery, including:
- Delhivery
- Blue Dart
- Ecom Express
- India Post (for remote areas)
The courier partner is selected based on your delivery location to ensure the fastest service possible.
6. Cash on Delivery (COD)
We offer Cash on Delivery (COD) for selected locations across India.
Important COD Guidelines:
- Please ensure someone is available at the delivery address to receive the package.
- Exact cash amount is recommended for smooth transactions.
- Our delivery partner may contact you before delivery.
We reserve the right to disable COD for certain locations or high-value orders.
7. International Shipping
Currently, NexoeJewel ships only within India. We are working towards expanding our services internationally in the near future.
Stay connected with us for updates regarding global shipping availability.
8. Incorrect Address & Delivery Issues
Please ensure that all shipping details entered at checkout are accurate and complete.
If incorrect information is provided:
- Delivery delays may occur.
- Additional charges may apply for re-delivery.
- NexoeJewel will not be responsible for failed deliveries due to incorrect details.
If you notice an error in your address, contact us immediately at nexoejewel@gmail.com or call 9679842618 before your order is dispatched.
9. Delayed or Failed Deliveries
While we aim for timely delivery, delays may occur due to:
- Natural disasters or bad weather
- Public holidays or strikes
- Courier partner delays
- Remote location accessibility
In such cases:
- We will keep you informed about the status.
- Our support team will assist you in resolving the issue.
If your order is marked as delivered but you have not received it, please contact us within 48 hours.
10. Partial Deliveries
In rare cases, your order may be shipped in multiple packages due to:
- Product availability
- Packaging requirements
- Different warehouse locations
You will be informed if your order is split, and tracking details for each shipment will be provided.
11. Damaged or Tampered Packages
We take utmost care in packaging your jewellery securely. However, if you receive:
- A damaged package
- A tampered or opened parcel
Please follow these steps:
- Do not accept the package if visibly damaged.
- Take photos of the package.
- Contact us immediately at nexoejewel@gmail.com.
We will investigate and arrange a replacement or solution accordingly.
12. Lost Shipments
If your order is lost during transit:
- We will coordinate with the courier partner.
- After confirmation, a replacement or refund will be issued.
Your satisfaction is our priority, and we ensure fair resolution in such cases.
13. Delivery Attempts
Our courier partners typically attempt delivery 2–3 times.
If delivery fails due to:
- Customer unavailability
- Incorrect address
- Refusal to accept
The package may be returned to us. Re-shipping may require additional charges.
14. Special Instructions for Jewellery Orders
Since we deal with delicate and valuable jewellery items:
- All items are packed in secure, protective packaging.
- Tamper-proof materials are used to maintain product safety.
- We recommend opening the package carefully to avoid damage.
15. Contact Information
For any shipping-related queries or support, feel free to contact us:
Store Name: NexoeJewel
Email: nexoejewel@gmail.com
Phone: 9679842618
Address:
Parashidanga, Kayabaid, Indpur,
Bankura, West Bengal – 722121
GST No: 19CUTPG7327P1ZL
16. Policy Updates
NexoeJewel reserves the right to update or modify this Shipping Policy at any time without prior notice. Changes will be effective immediately upon posting on the website.
We recommend reviewing this page periodically to stay informed.
17. Customer Satisfaction Commitment
At NexoeJewel, we aim to provide a seamless shopping experience. From placing your order to receiving your jewellery, we ensure:
- Safe packaging
- Timely delivery
- Transparent communication
- Reliable customer support
Your trust is important to us, and we continuously work to improve our services.
Thank You for Shopping with NexoeJewel!
We appreciate your support and look forward to delivering elegance right to your doorstep.