Refund policy

Effective Date: 21 April 2026

Welcome to nexoejewel.com. We value your trust and strive to provide you with premium-quality jewellery and a seamless shopping experience. This Return and Refund Policy outlines the conditions under which returns, exchanges, and refunds are accepted for purchases made through our website.

By placing an order on our website, you agree to the terms stated in this policy.

1. Overview

At NexoeJewel, customer satisfaction is our top priority. While we ensure strict quality checks before dispatching any product, we understand that certain situations may require returns or refunds. This policy has been designed to provide a clear, fair, and transparent process for all our customers.

2. Eligibility for Returns

We accept returns under the following conditions:

  • The product is damaged, defective, or incorrect upon delivery
  • The request is raised within 7 days of delivery
  • The item is unused, unworn, and in its original packaging
  • All original tags, certificates, and invoices are included

Important Notes:

  • Products showing signs of use, wear, or damage caused by the customer will not be accepted.
  • Customized or personalized jewellery items are non-returnable, unless received defective or damaged.

3. Non-Returnable Items

The following items are not eligible for return or refund:

  • Customized or made-to-order jewellery
  • Earrings (for hygiene reasons, unless defective)
  • Items purchased during clearance sale or special offers
  • Gift cards or promotional items
  • Products without original packaging or invoice

4. Return Process

To initiate a return, please follow these steps:

Step 1: Request a Return

Email us at nexoejewel@gmail.com within 7 days of receiving your order. Include:

  • Order ID
  • Product name
  • Reason for return
  • Clear images/videos of the product (if damaged or defective)

Step 2: Approval

Our team will review your request within 2–3 business days. Once approved, you will receive return instructions.

Step 3: Shipping the Product

  • Customers are required to self-ship the product to our return address unless otherwise instructed.
  • Ensure the item is securely packed to prevent damage during transit.

Return Address:

NexoeJewel
Parashidanga, Kayabaid
Indpur, Bankura
West Bengal – 722121
Phone: 9679842618

5. Refund Policy

Once we receive and inspect the returned product, refunds will be processed as per the following conditions:

Refund Eligibility:

  • Approved return request
  • Product received in original condition
  • All tags, packaging, and documents intact

Refund Method:

  • Refunds will be issued to the original payment method used during purchase
  • In case of Cash on Delivery (COD), refunds will be processed via bank transfer or UPI

Refund Timeline:

  • Inspection: 2–3 business days
  • Processing: 5–7 business days after approval
  • Bank processing may take additional 3–5 business days

6. Exchange Policy

We offer exchanges under limited conditions:

Eligible for Exchange:

  • Wrong item received
  • Size issues (if applicable)
  • Damaged or defective items

Exchange Terms:

  • Exchange requests must be made within 7 days of delivery
  • Replacement will be shipped only after receiving and inspecting the original item
  • If the requested product is unavailable, a refund will be issued instead

7. Damaged or Defective Products

If you receive a damaged or defective product:

  • Notify us within 48 hours of delivery
  • Share clear images/videos as proof
  • Our team will prioritize your request and offer a replacement or refund

Failure to report within 48 hours may result in rejection of the claim.

8. Cancellation Policy

Orders can be cancelled under the following conditions:

  • Cancellation request is made within 24 hours of placing the order
  • The order has not been shipped yet

Once the order is dispatched, cancellation is not possible.

9. Shipping Charges

  • Original shipping charges are non-refundable
  • Return shipping cost is generally borne by the customer
  • If the return is due to our error (wrong/damaged item), we may reimburse shipping charges after verification

10. Late or Missing Refunds

If you haven’t received your refund:

  1. Check your bank account again
  2. Contact your bank or payment provider
  3. If still unresolved, contact us at nexoejewel@gmail.com

11. Fraud Prevention & Fair Usage

To ensure fair use of our return policy:

  • Excessive or repeated return requests may be flagged
  • We reserve the right to refuse returns if misuse is detected
  • Any fraudulent activity will lead to strict action, including account suspension

12. Quality Assurance

At NexoeJewel, we take pride in delivering high-quality jewellery. Each product undergoes strict quality checks before dispatch to ensure:

  • Authenticity
  • Durability
  • Premium finishing

However, minor variations in color or design may occur due to lighting or screen differences.

13. Customer Responsibility

Customers are advised to:

  • Carefully review product descriptions before purchase
  • Ensure correct shipping address details
  • Handle jewellery with care to maintain longevity

14. Contact Information

For any queries related to returns, refunds, or exchanges, please contact us:

Email: nexoejewel@gmail.com
Phone: 9679842618
Address:
Parashidanga, Kayabaid
Indpur, Bankura
West Bengal – 722121

15. Policy Updates

We reserve the right to update or modify this policy at any time without prior notice. Changes will be effective immediately upon posting on our website.

16. Final Note

Your satisfaction is important to us. While we strive to make every purchase perfect, our return and refund policy ensures that you shop with confidence and peace of mind.