Privacy policy
Effective Date: 21 April 2026
At nexoejewel.com, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your data when you visit or make a purchase from our website.
By accessing or using our website, you agree to the practices described in this policy.
1. Information We Collect
When you visit our website or make a purchase, we may collect the following types of information:
a. Personal Information
- Full Name
- Email Address
- Phone Number
- Shipping & Billing Address
- Payment Information (processed securely via third-party gateways)
b. Non-Personal Information
- Browser type and version
- IP address
- Device information
- Pages visited and browsing behavior
c. Order Information
When you place an order, we collect:
- Product details
- Purchase amount
- Payment method
- Transaction details
2. How We Use Your Information
We use your information to provide a better shopping experience and to operate our business effectively. Specifically, we use your data to:
- Process and fulfill your orders
- Communicate with you about your purchase
- Provide customer support
- Improve our website performance
- Send promotional emails (only with your consent)
- Prevent fraudulent transactions
3. Sharing Your Information
We do not sell or rent your personal data. However, we may share your information with trusted third parties to operate our business:
a. Service Providers
- Payment gateways
- Shipping partners
- Website hosting services
b. Legal Compliance
We may disclose your information if required by law or to protect our rights.
4. Payment Security
We use secure payment gateways to process transactions. Your payment details are encrypted and handled by trusted third-party providers. We do not store your credit/debit card details on our servers.
5. Cookies and Tracking Technologies
We use cookies to enhance your browsing experience.
What cookies do:
- Remember your preferences
- Track website performance
- Provide personalized recommendations
You can disable cookies through your browser settings, but some features of the site may not function properly.
6. Data Retention
We retain your personal information only as long as necessary for:
- Order fulfillment
- Legal and accounting purposes
- Customer service support
Once no longer required, your data is securely deleted.
7. Your Rights
As a user, you have the right to:
- Access your personal data
- Request correction of inaccurate information
- Request deletion of your data
- Withdraw consent for marketing communications
To exercise these rights, contact us using the details below.
8. Data Security
We take appropriate security measures to protect your personal information, including:
- Secure server hosting
- SSL encryption
- Limited access to sensitive data
However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices. We encourage users to read their privacy policies before sharing any information.
10. Children’s Privacy
Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.
11. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated effective date.
12. Contact Information
If you have any questions about this Privacy Policy or your personal data, you can contact us:
Store Name: nexoejewel.com
Email: nexoejewel@gmail.com
Phone: 9679842618
Address:
Parashidanga, Kayabaid, Indpur
Bankura, West Bengal
Pin Code – 722121
India
13. Consent
By using our website, you consent to our Privacy Policy and agree to its terms.
14. Marketing Communication
If you opt in to receive promotional content, we may send:
- Special offers
- New product launches
- Discount notifications
You can unsubscribe anytime by clicking the “unsubscribe” link in emails.
15. Shopify Platform Compliance
Our store is hosted on Shopify, which provides us with the e-commerce platform. Shopify stores your data securely on protected servers behind a firewall.
16. International Users
If you access our website from outside India, your data may be transferred and processed in India. By using our services, you consent to this transfer.
17. Fraud Prevention
We actively monitor transactions to detect and prevent fraud. Suspicious activities may result in order cancellation or further verification.
18. Updates and Notifications
We may notify users of important updates via:
- Website notifications
Final Note
Your privacy is important to us, and we are committed to maintaining transparency and trust while delivering premium jewellery products through nexoejewel.com.