Contact information

Welcome to NexoeJewel, your trusted destination for elegant, stylish, and high-quality jewellery. We believe that every customer deserves not only beautiful products but also excellent service and seamless communication. This Contact Information page is designed to help you reach us easily for any queries, support, or assistance.

We value transparency, trust, and customer satisfaction, which is why we provide multiple ways for you to connect with us. Whether you have questions about products, orders, payments, returns, or general inquiries, our team is always ready to assist you.

📍 Our Business Details

Store Name: NexoeJewel
Business Category: Jewellery & Accessories

Registered Address:
Parashidanga, Kayabaid
Indpur, Bankura
West Bengal, India
Pin Code: 722121

Phone Number: 9679842618
Business Email: nexoejewel@gmail.com

GST Number: 19CUTPG7327P1ZL

📞 Customer Support

At NexoeJewel, customer satisfaction is our top priority. Our dedicated support team is available to assist you with all types of queries, including:

  • Product information and availability
  • Order tracking and updates
  • Payment-related issues
  • Shipping and delivery concerns
  • Returns and refunds
  • Custom jewellery inquiries

📱 Phone Support

You can contact us directly via phone for quick assistance:

Phone: 9679842618

Our phone support is available during working hours, and we strive to respond promptly to all calls.

📧 Email Support

For detailed inquiries, feedback, or complaints, you can reach us via email:

Email: nexoejewel@gmail.com

We aim to respond to all emails within 24–48 business hours. Please include relevant details such as your order number, product name, or issue description to help us assist you more efficiently.

🕒 Working Hours

Our customer support team operates during the following hours:

Monday to Saturday: 10:00 AM – 7:00 PM
Sunday: Closed

Any queries received outside working hours will be addressed on the next business day.

📦 Order & Delivery Support

If you have placed an order with NexoeJewel and need assistance, we are here to help.

You can contact us for:

  • Order confirmation issues
  • Tracking details
  • Delayed shipments
  • Incorrect or damaged items

Please mention your Order ID while contacting us to ensure faster resolution.

🔄 Returns & Refunds Assistance

We understand that sometimes a product may not meet your expectations. In such cases, our support team is available to guide you through the return or refund process.

For any return-related queries, contact us with:

  • Order number
  • Product details
  • Reason for return

Our team will provide you with step-by-step instructions and ensure a smooth process.

💬 Feedback & Suggestions

Your feedback helps us improve and serve you better. If you have suggestions, ideas, or comments regarding our products or services, we would love to hear from you.

You can share your feedback via:

  • Email
  • Phone

We carefully review all feedback to enhance our customer experience.

🔐 Customer Trust & Transparency

At NexoeJewel, we are committed to maintaining complete transparency with our customers. Our contact details are clearly provided so you can reach us anytime with confidence.

We ensure:

  • Clear communication
  • Honest responses
  • Quick resolutions
  • Professional customer service

Your trust is extremely important to us, and we work hard to maintain it.

📍 Location Information

Our business is located in the peaceful region of Bankura, West Bengal, allowing us to operate efficiently while delivering quality jewellery products across India.

Full Address:
Parashidanga, Kayabaid
Indpur, Bankura
West Bengal – 722121

If you need any clarification regarding our location or services, feel free to contact us.

📲 Why Contact NexoeJewel?

Customers choose to contact us for many reasons, including:

  • Clarification before placing an order
  • Assistance with selecting the right jewellery
  • Help with payment or checkout issues
  • Post-purchase support
  • Complaint resolution

No matter the reason, our goal is to provide quick, helpful, and friendly support.

🛍️ Business Communication Policy

To maintain professionalism and efficiency, we follow a structured communication policy:

  • All customer queries are handled in order of priority
  • Urgent issues are addressed as quickly as possible
  • Clear and polite communication is maintained at all times
  • We do not share customer data with third parties

⚠️ Important Notes

  • Please ensure that your contact details are correct when reaching out
  • Always mention your order ID for faster support
  • Avoid sharing sensitive payment information over phone or email
  • Use only our official contact details listed above

🤝 Our Commitment

At NexoeJewel, we are committed to building long-term relationships with our customers. Our support team works diligently to ensure every query is handled with care and professionalism.

We believe that great customer service is just as important as great products. That’s why we make it easy for you to contact us and get the help you need—whenever you need it.

📢 Final Words

Thank you for choosing NexoeJewel. Whether you are browsing our collection or have already made a purchase, we are always here to assist you.